RETURN AND EXCHANGE POLICY
Return and Exchange Process
Specially Designed Education Services, Inc. (“SDES”) accepts undamaged and unopened merchandise for return or exchange within 30 days of first purchase date. Only merchandise purchased from www.sdesworks.com will be accepted. We cannot accept the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price.
To qualify for a refund or exchange, please call our customer service team at (425).820.5855 for return instructions. Please repack the merchandise with the original packing slip and ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return or exchange. Once we receive returned merchandise in good condition, SDES will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return and exchange merchandise are the responsibility of the customer.
Damaged Goods Policy
If you received damaged or defective merchandise purchased on sdesworks.com, then please call our customer service team at (425).820.5855 to report damaged or defective merchandise. Damaged or defective merchandise will only be replaced within 30 days of first purchase. Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by SDES if damage, defect, or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted.
If you have any questions regarding your order please call our customer service team:
9 AM - 5PM
Mail Returns/Exchanges to:
Specially Designed Education Services, Inc.
12006 98th Ave NE, Ste 100,
Kirkland, WA 98034